onabet FAQ

The minimum age to register and play on onabet is 21 years old, in compliance with Philippine gaming regulations. This applies to all game types including sports betting, casino games, slots, bingo, and fishing games. onabet strictly enforces this requirement and may request government-issued ID to verify your age at any time. Accounts found to belong to players under 21 will be immediately suspended and any funds returned.

To fully verify your onabet account, you will typically need to submit:

• A valid government-issued photo ID (e.g., Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A selfie holding your ID for identity confirmation
• Proof of address (e.g., a recent utility bill or bank statement showing your name and address in the Philippines)

For financial verification, you may also be asked to provide proof of your payment method (e.g., a screenshot of your GCash or PayMaya account). Verification is usually completed within 24 to 48 hours after submission.

Go to the onabet login page and click "Forgot Password" below the login form. Enter the email address associated with your account and click Submit. You will receive a password reset link in your inbox within a few minutes — check your spam folder if it does not arrive. Click the link, enter your new password, confirm it, and save. If you no longer have access to your registered email, contact our 24/7 live chat support team for further assistance.

No. onabet strictly allows only one account per person. Creating multiple accounts (also known as multi-accounting) is a violation of onabet's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

onabet supports a wide range of local Philippine payment methods to make depositing as convenient as possible:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier

All transactions are processed in Philippine Peso (₱). onabet does not currently accept credit card deposits. Additional payment methods may be added over time — check the Finance / Wallet section of your account for the latest options.

The minimum deposit amount on onabet is ₱100 for most payment methods including GCash and PayMaya. For over-the-counter methods like 7-Eleven and Cebuana, the minimum may be slightly higher due to processing fees. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification checks in line with Philippine AML regulations.

Deposit processing times vary by payment method:

• GCash / PayMaya: Instant to 5 minutes
• BPI / BDO / Metrobank online banking: Instant to 15 minutes
• 7-Eleven / Cebuana (over-the-counter): 30 minutes to 2 hours after payment confirmation

If your deposit has not reflected after the expected processing time, please take a screenshot of your payment confirmation and contact our 24/7 live chat support team. Do not attempt to make a second deposit until the first one has been resolved.

onabet does not charge any fees on deposits made through GCash, PayMaya, or online banking. However, over-the-counter payment channels such as 7-Eleven and Cebuana may apply their own service fees, which are set by those providers and are outside onabet's control. Always check the fee schedule at your chosen payment outlet before completing an over-the-counter transaction.

To withdraw from your onabet account, log in and go to Finance / Wallet, then select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer to BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts cannot process payouts. You will receive a confirmation notification once your withdrawal has been approved and processed.

Withdrawal processing times on onabet are as follows:

• GCash / PayMaya: Within 1 to 24 hours after approval
• BPI / BDO / Metrobank bank transfer: 1 to 3 business days

Withdrawals are reviewed by onabet's finance team before being released. First-time withdrawals or large amounts may take slightly longer due to additional security checks. If your withdrawal has not arrived within the stated timeframe, contact our support team with your transaction reference number.

The minimum withdrawal amount on onabet is ₱200. There is a maximum single withdrawal limit of ₱500,000 per transaction. Players wishing to withdraw amounts above this limit may need to split the request into multiple transactions or contact the finance team directly for assistance with large payouts.

Common reasons for a withdrawal rejection on onabet include:

• Account not fully verified — missing ID or proof of address documents
• Active bonus wagering requirements not yet met
• Withdrawal method does not match the deposit method used
• Suspicious activity flag requiring additional review
• Incorrect bank account or e-wallet details provided

If your withdrawal was rejected, you will receive a notification explaining the reason. You can also contact our 24/7 live chat support team for a full explanation and to resolve the issue as quickly as possible.

onabet offers a comprehensive sportsbook covering a wide range of sports popular among Filipino bettors, including:

• Basketball: NBA, PBA, FIBA, and international leagues
• Combat sports: UFC, boxing (including Filipino world champions), and MMA
• Football: Premier League, La Liga, Serie A, UEFA Champions League, and more
• Volleyball: UAAP, PVL, and international competitions
• Sabong: Online cockfighting events
• Esports: Mobile Legends, Dota 2, CS2, and other popular titles

Live in-play betting is available for most major events, allowing you to place bets while the action is happening in real time.

Live betting (also called in-play betting) on onabet allows you to place wagers on sporting events that are already in progress. Odds update in real time based on the current score, game situation, and time remaining. To place a live bet, navigate to the Live section of the onabet sportsbook, select your event, choose your market, enter your stake in Philippine Peso, and confirm your bet. Note that live odds can change rapidly — your bet will be accepted at the odds displayed at the moment of confirmation.

onabet Casino offers a rich selection of games including:

• Live casino: Live baccarat, roulette, blackjack, and game shows with real dealers
• Slots: Hundreds of video slots from leading providers with various themes and jackpots
• Bingo: Online bingo rooms with multiple game variants
• Fishing games: Including the popular Gold Toad Fishing game
• Table games: Virtual versions of poker, sic bo, and dragon tiger

New games are added regularly. Browse the full catalog in the onabet Casino section of the platform.

onabet offers a welcome bonus for new Filipino players upon making their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. To claim the welcome bonus, you must opt in during the registration process or from the promotions section of your account before making your first deposit. Bonuses are credited in Philippine Peso and are subject to wagering requirements before withdrawal.

Wagering requirements (also called rollover requirements) specify how many times you must bet your bonus amount before you can withdraw it as real cash. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you must place a total of ₱5,000 in qualifying bets before the bonus converts to withdrawable funds. Not all bets contribute equally — sports bets typically contribute 100%, while some casino games may contribute less. Always read the specific terms attached to each onabet promotion before claiming.

Yes, most onabet bonuses have an expiry period. Typically, bonuses must be claimed within a set number of days after being credited, and wagering requirements must be completed within that same window. If the bonus expires before the wagering requirements are met, the bonus and any winnings derived from it will be forfeited. The specific expiry period for each promotion is stated in its individual terms and conditions — always check these before claiming any onabet bonus.

onabet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ two-factor authentication (2FA), fraud detection systems, and regular security audits to keep your account safe. For full details on how we handle your data, please review our Privacy Policy.

onabet is committed to promoting safe and responsible gambling for all Filipino players. Available tools include:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — restrict how much you can lose within a defined period
• Session time limits — receive alerts or automatic logouts after a set play duration
• Cooling-off periods — take a short break of 24 hours, 7 days, or 30 days
• Self-exclusion — block access to your account for 6 months or permanently

All tools are accessible from the Responsible Gaming section of your account settings. For more information, visit our Responsible Gaming page.

To self-exclude, log in to your onabet account, go to Account Settings > Responsible Gaming, and select the Self-Exclusion option. Choose your preferred exclusion period — from 6 months up to permanent exclusion — and confirm your request. Self-exclusion takes effect immediately. During the exclusion period, you will not be able to log in, place bets, or receive any promotional communications from onabet. If you need urgent assistance with self-exclusion, contact our 24/7 live chat support team directly.

onabet operates in compliance with applicable Philippine gaming regulations and follows the responsible gaming framework established by PAGCOR (Philippine Amusement and Gaming Corporation), the government body that oversees gaming operations in the Philippines. onabet is committed to maintaining a fair, transparent, and legally compliant platform for all Filipino players. For regulatory inquiries, you may contact PAGCOR directly through their official government channels.